Privacy Policy
At Lovart, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
Table of Contents
Information Collection
1. Information Collection
1.1 Information You Provide
- Registration Information: Name, email address, password
- Payment Information: Credit card information, billing address (processed via secure payment processors)
- Profile Information: Avatar, bio, professional information
- Communication Content: Customer support inquiries, feedback
1.2 Automatically Collected Information
- Device Information: Device type, operating system, browser information
- Usage Data: Access times, page views, clickstream data
- Location Information: Approximate location based on IP address
- Performance Data: Page load times, error reports
1.3 Design Files and Project Data
To provide design services, we collect and process design files, project settings, and collaboration data you create on the platform. This data is stored on secure servers and used solely to provide you with design services.
2. Information Usage
We use the collected information to:
- Provide Services: Provide you with AI design tools and collaboration features
- Improve Services: Analyze usage data to improve user experience and features
- Customer Support: Respond to your inquiries and provide technical support
- Security Protection: Detect and prevent fraud and abusive activities
- Marketing Communication: Send relevant marketing information with your consent
- Legal Compliance: Comply with applicable laws and regulations
AI Model Training
We may use anonymized design data to improve our AI models. We ensure this data is strictly processed to be non-identifiable to specific individuals, and you can opt-out of data collection for AI training.
4. Data Security
We take the following measures to protect your personal information:
- Encryption Technology: Use SSL/TLS for data transmission encryption, sensitive information stored with AES-256 encryption
- Access Control: Strictly limit employee access to personal information
- Security Audits: Regularly conduct security audits and vulnerability scans
- Backup Systems: Regularly backup important data to prevent data loss
- Employee Training: Train employees on data security and privacy protection
Data Retention
We retain your information based on business needs and legal requirements. When you delete your account or no longer need our services, we will delete or anonymize your personal information in accordance with applicable laws.
5. User Rights
Under applicable data protection laws, you have the following rights:
5.1 Right to Access
You have the right to request a copy of your personal information we hold, including the types of information collected, purposes of use, and sharing recipients.
5.2 Right to Rectification
If you find that the personal information we hold is inaccurate or incomplete, you have the right to request us to correct or supplement such information.
5.3 Right to Erasure
In certain circumstances, you have the right to request us to delete your personal information, such as when the information is no longer needed for the collection purposes.
5.4 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another service provider.
5.5 Right to Object
You have the right to object to our processing of your personal information based on legitimate interests, and to object to our processing of your personal information for direct marketing purposes.
7. Children's Privacy
Lovart is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users aged 13 to 18, we recommend using our services under the guidance of a parent or guardian.
8. Policy Changes
We may update this Privacy Policy from time to time. When the policy changes, we will:
- Post the updated policy on the website
- Update the "Last Updated" date at the top of the policy
- Notify of significant changes via email or other means
- Obtain your consent where required by applicable law
We encourage you to review this Privacy Policy periodically to understand how we protect your personal information.
If you have any questions about this Privacy Policy or need to exercise your data rights, please feel free to contact us.
